top of page
  • How do I contact customer support or my coach?
    You can reach out to our support team via email at []. If you're trying to contact your coach directly, we provide a dedicated messaging platform within our client portal or you can reach out via email at []
  • What is EvoLift?
    EvoLift is comprised of a team of fitness coaches committed to helping clients achieve their health and wellness goals. With years of experience and a passion for guiding individuals on their fitness journey, we offer comprehensive fitness programs and coaching tailored to each client's unique needs.
  • What's the difference between online and in-person training?
    Online training provides the flexibility to train from any location using our specialized platform. You'll receive custom workout plans, nutritional advice, and regular check-ins. In-person training, on the other hand, involves face-to-face sessions where you get direct feedback and hands-on guidance.
  • How is the program tailored to my specific needs?
    After an initial consultation, we consider factors like your goals, fitness level, potential limitations, and equipment availability to create a program specifically for you.
  • Do I need any equipment to start the fitness program?
    While some programs might benefit from specific equipment, we also offer bodyweight programs or routines that utilize minimal gear. Just let us know what you have access to!
  • What exactly is "fitness programming"?
    Fitness programming is a structured plan designed to help you achieve specific fitness goals. It includes a schedule of exercises, sets, repetitions, and rest periods tailored to your objectives and current fitness level.
  • I'm a beginner. Is this suitable for me?
    Absolutely! We have programs designed for all levels, from beginners to advanced. Our plans are tailored to meet you where you are and guide you step-by-step.
  • Will I get one-on-one sessions with you?
    Yes, our online training includes scheduled one-on-one video sessions for direct feedback and guidance.
  • How flexible is the scheduling for online sessions?
    We strive to accommodate your schedule. Sessions can be booked through our platform, and there's a range of slots to fit different time zones and commitments.
  • How does online training work?
    After signing up, you'll receive your customized workout via email. Regular video check-ins will be scheduled, and you'll have constant communication with your coach.
  • What if I miss an online session?
    Life happens! If you miss a session, just let us know 24 hours in advance, and we'll reschedule it for you.
  • What is your refund or cancellation policy?
    If you're unsatisfied or need to cancel for any reason, please notify us within "the first 14 days" for a full refund. Beyond this period, we can discuss prorating or pausing your package depending on the situation.
  • Is there a discount for long-term commitments or packages?
    We appreciate commitment and offer discounted rates for long-term packages. More details can be found on our pricing page.
  • What do I do if I face an issue or injury during my program?
    Safety first! If you're injured or face any health issue, please stop and consult with a healthcare professional. Inform your coach so they can adjust your program accordingly.
  • Can I pause my program for vacations or personal reasons?
    Absolutely. Life happens. If you need to pause, give us a heads-up, and we'll adjust your program's timeline.
  • How often are check-ins, and how are they conducted?
    Check-ins are conducted "weekly" or "bi-weekly" depending on chosen package. They are essential to track your progress and make necessary adjustments. Depending on your preference, they can be done via our platform, phone calls, or video chats.
bottom of page